Support Queue Email Addresses
- Amy He (Unlicensed)
- emma.clifton
- Brandon Degner (Unlicensed)
Tier 1: Service Desk | Email Address | Phone Number | Supported Departments/Centers | TDX Queue |
|---|---|---|---|---|
AERO Support Group | 979-845-0821 | AERO - Aerospace Engineering ALLEMO - Aerospace Laboratory for Lasers, ElectroMagnetics and Optics ASTRO - Aerospace Technology Research & Operations CMOC - Center for Mechanics of Composites LASR - Land Air & Space Robotics LSWT - Oran W. Nicks Low-Speed Wind Tunnel NAL - National Aerothermochemistry and Hypersonics Laboratory TIMS - Center for Intelligence Multifunctional Materials UCAH - University Consortium for Applied Hypersonics | TS-AO-ENGR-TEES-AERO Support | |
BMEN Support Group | 979-458-2384 | BMEN - Biomedical Engineering RCHT - Remote Healthcare Technology | TS-AO-ENGR-TEES-BMEN Support | |
BYOD/ZACH Support Group | 979-458-8888 | BYOD - Bring Your Own Device Program | TS-AO-ENGR-TEES-BYOD Support | |
CHEN Support Group | 979-845-3349 | CHEN - Chemical Engineering GRFC - Gas and Fuels Research Center MKOC - Mary Kay O’Connor Process Safety Center | TS-AO-ENGR-TEES-CHEN Support | |
CSCE Support Group | 979-845-5550 | CPSC - Computer Science and Engineering CRSR - Crasar DLIB - Center for Digital Libraries EMIN - Center for Emergency Informatics | TS-AO-ENGR-TEES-CSCE Support | |
CVEN/OCEN Support Group | 979-845-0335 | CVEN - Civil Engineering | TS-AO-ENGR-TEES-CVEN Support | |
ECEN Support Group | 979-458-7447 | ELEN - Electrical and Computer Engineering BGSE - Center for Bioinfo and Genomic Systems Engineering EDAC - Educational Acheivement SGCT - Smart Grid Center | TS-AO-ENGR-TEES-ECEN Support | |
EI Support Group |
| ENGY - Energy Institute |
| |
ENGR Support Group | 979-458-8888 | CLEN - College of Engineering EITS - Network and System Support Services | TS-AO-ENGR-TEES-triage | |
EPO Support Group | 979-458-8697 | VICE - Vice Chancellor and Dean COMM - Engineering Communications DLEN - Engineering Distance Learning EAPO - Engineering Academic Programs Office EASA - Engineering Academic and Student Affairs FCOR - Facilities Coordination HUMR - Engineering Human Resources PAYR - Engineering Payroll Office IEEI - Institute for Engineering Education and Innovation SRDV - Regional Divisions STRI - Strategic Initiatives TADM - Administration TASD - Associate Director TCFO - CFO TECH - Technology Commercialization WEPE - Professional Education WORK - Workforce Development | TS-AO-ENGR-TEES-EPO Support | |
ETID Support Group | 979-845-8969 | ENTC - Engineering Technology READ - Thomas and Joan Read Center for Distribution | TS-AO-ENGR-TEES-ETID Support | |
ISEN Support Group | 979-458-2384 | INEN - Industrial Engineering IMSY - Institute Manufacturing Systems | TS-AO-ENGR-TEES-ISEN Support | |
MEEN Support Group | 979-458-8670 | MEEN - Mechanical Engineering CANV - Center for Autonomous Vehicles and Sensor Systems IMDM - Innovation in Mechanics for Design and Manufacturing TURB - Turbomachinery Laboratory | TS-AO-ENGR-TEES-MEEN Support | |
MSEN Support Group | 979-458-8670 | MSEN - Material Science and Engineering NCCN - National Corrosion and Materials Reliability Center PTCN - Polymer Technology Center MCF - Materials Charaterization Facility | TS-AO-ENGR-TEES-MSEN Support | |
MTDE Support Group | 979-458-2384 | MTDE - Multidisciplinary Engineering | TS-AO-ENGR-TEES-MTDE Help Desk | |
NCTM Support Group | 979-458-2384 | NCTM - National Center for Therapeutics Manufacturing | TS-AO-ENGR-TEES-NCTM Support | |
NUEN Support Group | 979-458-2387 | NUEN - Nuclear Engineering NSSPI - Nuclear Security Science and Policy Initiative NESC - Nuclear Engineering and Science Center NPIS - Nuclear Power Institute | TS-AO-ENGR-TEES-NUEN Support | |
PETE Support Group | 979-458-1183 | PETE - Petroleum Engineering | TS-AO-ENGR-TEES-PETE Support | |
RELLIS Support Group |
| CIR - Center for Infrastructure Renewal BCDC - Bush Combat Development Complex CNOP - Center Operations CORE - Office of Business Development MANU - Secureamerica Institute MPRF - Multi-Program Research and Education Facility NGLI - Global Initiatives | TS-AO-ENGR-TEES-RELLIS Support | |
TurboLab Support Group | 979-845-0821 | TURB - Turbomachinery Laboratory | TS-AO-ENGR-TEES-Turbomachinery Laboratory Support |
Tier 2: Services | Email Address | TDX Queue |
|---|---|---|
COE MediaSite | TS-AO-ENGR-TEES-Mediasite Support | |
Confluence Support Group | TS-AO-ENGR-TEES-Confluence Support | |
ESL Support Group |
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JAMF Support Group | TS-AO-ENGR-TEES-JAMF Support | |
Laserfiche Support Group |
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Tier 3: Services | Email Address | TDX Queue |
|---|---|---|
Accessibility Support Group | TS-AO-ENGR-TEES-Accessibility Support | |
AD Support Group | TS-AO-ENGR-TEES-Active Directory Support | |
Centrify Support Group | TS-AO-ENGR-TEES-Centrify Support | |
Desktop Central - MDT Imaging |
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DUO Support Group | TS-AO-ENGR-TEES-DUO Support | |
License Support Group | TS-AO-ENGR-TEES-License Support | |
Linux Support Group | TS-AO-ENGR-TEES-Linux Support | |
Security Support Group |
| TS-AO-ENGR-TEES-ENGR Security |
VDI Support Group | TS-AO-ENGR-TEES-VDI Support | |
WordPress Support Group | TS-EAS-SSG WordPress Support (Engineering) |
Tier 4: External Services | Email Address | TDX Queue |
|---|---|---|
Exchange Shared Service (TAMU) | TS-EO-M365 Tier 2 Support | |
Networking Consultation (TAMU) |
| |
Networking Requests (TAMU) |
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