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Please use the following steps to access a Shared Inbox that Technology Services - Engineering IT has provided you access to. Access must be granted before this procedure will succeed.
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Log into outlook.office.com with your netid@tamu.edu and password
Right-click on Folders in the left side menu bar and Click Add shared folder...
Type in the name or email address of the shared mailbox you need to add
e.g sharedmailbox@tamu.edu
Click on Search Directory if there are no results or multiple results.
Select the shared mailbox you need to add.
Click Add.
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Follow the steps below to access a Shared Inbox that EIT Technology Services has provided you access to:
Open Outlook (these steps were created using Outlook 2019), and allow a few seconds for your email to finish opening
If you have an account already added to Outlook, click File in the upper left hand corner and then click + Add Account under Account Information. If you don’t have an account added, skip to the next step.
In the following window, enter the email address of the Shared Inbox that you have been granted access to
e.g. sharedmailbox@tamu.edu
A Microsoft login box should appear. Put in your netid@tamu.edu email address in to sign in.
It will then allow you to put in your password
It will prompt for Duo, accept the prompt
You will get a prompt asking if you would like for your organization to manage this device. Click the No, sign in to this app only option
Outlook will now load your new inbox on the left side panel where your email breaks down. You should see a collapsible mailbox like your personal mailbox.
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