Frequently Asked Questions (FAQs)
Q: I am not able to login to tx.ag/ZachryEMS (https://coe-ems-web01.engr.tamu.edu/emswebapp/)
A: If you do not have a NetID, you can claim one at https://gateway.tamu.edu/
Q: When I login why am I not able to see any rooms to reserve?
A: You may not have the right permissions. Please contact engr-helpdesk@tamu.edu.
Q: I am trying to book a specific room, but I do not see it when I browse for it.
A: Either you do not have the right permissions or the room may not be open for reservation.
Q: What types of spaces are available for reservation?
A: Among the types of rooms/spaces available there are study rooms, huddle spaces, meeting rooms and design studios of various sizes.
Q: What types of spaces are not available for reservation?
A: Please contact zachryfacilites@tamu.edu.
Q: What is the room usage limit?
A: Due to the high demand for space, Faculty/Staff/Students are allowed a maximum of 4 reservations per day. Each reservation can have only one booking but can be reserved two weeks out and for 2 hours at a time. For requests outside of these limitations, please contact zachryfacilites@tamu.edu.
Q: How can I reserve a room in ZACH?
A: Please see (EMS Web App User Guide)
Q: How can I cancel my reservation?
A: Please see (EMS Web App User Guide)
Q: How can I make a change to an existing reservation?
A: Please see (EMS Web App User Guide)
Q: How can I make recurring reservations?
A: You may not be authorized to make recurring reservations. Please contact zachryfacilites@tamu.edu.
Q: What equipment is provided for a room?
A: Each room/space comes with a standard setup.
For more information, check the EMS Web App User Guide
Need assistance or have a question?
For IT questions, email: engr-helpdesk@tamu.edu
For event space reservation questions, email: zachevents@tamu.edu
For facilities or meeting space reservation questions, email: zachryfacilities@tamu.edu